gettin you out of jams
By legal like services [ Fri Dec 17 2010 3:35 PM ]
below please note sample
Thank you for your letter of _________________, in which you described your experience in _________________. I can certainly understand your feelings of _________________.
Please accept my apology for the treatment you received. We strive to maintain a high level of customer service, but letters like yours remind me that we still have a ways to go.
Jon Forrest Little
Here is another sample letter we will write for you.
I just got off the phone with my client, _________________. I spent half an hour listening to _________________ scream at me about how _________________ intends to close _________________ account and take _________________ business elsewhere. Apparently, while I was gone, _________________ was put through to you for an answer to a question about _________________.
_________________, if we lose this account, we all lose. If I can't soothe _________________ into coming back, believe me, _________________ is not going to give _________________ business to you. I don't know exactly what you said to _________________, or whether _________________ misinterpreted your words or your tone of voice. But whatever occurred, damage was done during that conversation, and we need to rectify it.
I have asked _________________ to be present during a meeting between you and me at which we can discuss this situation and see what might yet be salvaged. Please be in _________________'s office at _________________.
Jon Forrest Little
NEWSLETTERS Great Alibi stories, events and deals delivered to your inbox each week. No fooling!
Southwest Chocolate and Coffee Fest at Manuel Lujan Building @ Expo NM
The nation's largest festival dedicated to chocolate, coffee and gourmet foods.
The Carved Line at Albuquerque Museum of Art and History
Safari Run at UNM North Golf CourseMore Recommended Events ››