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V.23 No.27 | 7/3/2014

Music

"Count Me In"

311 kicks off summer tour in Albuquerque

Get ready for a night to remember: The multi-platinum rock band 311 comes to Albuquerque tonight. In fact, this will be their first stop for a seven-week North America summer tour. With influences from hip-hop to funk to ska, there’s plenty to take away from their show.

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V.20 No.1 | 1/6/2011
Esther Tenenbaum in the 311 call center
Eric Williams ericwphoto.com

Newscity

The Hub

The eyes and ears of Burque

A lonely woman used to call 311, the city's information hotline, in the dead of night. She said her husband was a doctor, that she was home alone and just wanted to say hi. Operators got to know her on a personal level, says Esther Tenenbaum, division manager. "That's great, but that's not why we're here."

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V.19 No.17 | 4/29/2010

City of Albuquerque

Albuquerque's 311 Hotline: It’s No Longer Their “Pleasure to Serve You” at Night

Bad news for those Albuquerque residents needing information about city services late at night or early in the morningthe city announced yesterday that it was cutting hours for the 311 Citizen Contact Center service, which allows Albuquerque residents to call for information about City-sponsored events and services as well as report the problems they want taken care of.

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