V.20 No.14 | 4/7/2011
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V.19 No.50 |
gettin you out of jams
By legal like services [ Fri Dec 17 2010 3:35 PM ]
below please note sample
Thank you for your letter of _________________, in which you described your experience in _________________. I can certainly understand your feelings of _________________.
Please accept my apology for the treatment you received. We strive to maintain a high level of customer service, but letters like yours remind me that we still have a ways to go.
Jon Forrest Little
Here is another sample letter we will write for you.
I just got off the phone with my client, _________________. I spent half an hour listening to _________________ scream at me about how _________________ intends to close _________________ account and take _________________ business elsewhere. Apparently, while I was gone, _________________ was put through to you for an answer to a question about _________________.
_________________, if we lose this account, we all lose. If I can't soothe _________________ into coming back, believe me, _________________ is not going to give _________________ business to you. I don't know exactly what you said to _________________, or whether _________________ misinterpreted your words or your tone of voice. But whatever occurred, damage was done during that conversation, and we need to rectify it.
I have asked _________________ to be present during a meeting between you and me at which we can discuss this situation and see what might yet be salvaged. Please be in _________________'s office at _________________.
Jon Forrest Little
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