Monarch of Meter Readers
[RE: Letters, “PNM Moneybags,” March 16-22]
Ann Stevens is not alone and should consider further action. I purchased a home here a year ago and have fought a losing battle with PNM in an effort to try to get them to learn their jobs and then to actually do them. Over many months of phone calls I have concluded the following by their own statements: Your meter may or may not be read. Your meter may or may not be read by a remote device, binoculars or an actual meter reader but they don't know and refuse to tell you. They will not disclose if they charge based on estimated usage or actual usage. They deny having ever made a mistake immediately after telling you they made a mistake for the previous six months, which is somehow your fault. They have no accountability, nor any desire for it. Upon calling the NM Public Regulation Division, who is supposed to advocate for the consumer, and engaging in a three-way phone call, it was determined that I was out of order for expecting any answers and was tag-teamed by the PNM rep and the NMPRD rep. The fact that my meter was incorrectly read upon purchasing my home, the fact that I spent three months on the phone to get someone to verify this, the fact that they don't do estimating, except for when they do and you are not privileged to know this as they don't even know, but due to their mistakes I now owe about $700 for gas alone on an account that predated my even owning the home, and since I gave up calling after three months it's my fault.
One supervisor (may have been the Queen of England) told me in a haughty voice, "I don't accept direct phone calls." Her main concern was finding out the name of the employee that had transferred me to her to make sure he never did that again. Negligence, incompetence and apathy, one contradictory statement after another, and this is from the management. Adding insult to injury is that it appears the NMPRD has no genuine desire to question PNM but rather to take everything they say on face value. Solution by PNM and NMPRD: You're wrong, inferior, stupid, don't question us, and shut up and pay the incorrect bill.
Any other persons that feel they have been ripped off, slighted, demeaned, abused or disregarded by PNM and/or NMPRD feel free to e-mail firstname.lastname@example.org.