The Corporate Co-Opt of Local
Will chain stores kill or stimulate the buy-local movement?
HSBC, one of the biggest banks on the planet, has taken to calling itself "The world's local bank." Winn-Dixie, a 500-outlet supermarket chain, recently launched an ad campaign under the tagline "Local flavor since 1956." The International Council of Shopping Centers, a global consortium of mall owners and developers, is pouring millions of dollars into television ads urging people to "Shop Local"—at their nearest mall. Even Wal-Mart is getting in on the act, hanging bright green banners over its produce aisles that simply say, "Local."
Some of the world's biggest corporations are brashly laying claim to the word.
This new variation on corporate greenwashing—
It's not the only industrial food company muscling in on local. Frito-Lay's new television commercials use farmers as pitchmen to position the company's potato chips as local food. Meanwhile, Foster Farms—one of the largest producers of poultry products in the country—is labeling packages of chicken and turkey "locally grown."
Corporate local-washing is spreading well beyond food. Barnes & Noble, the world's top seller of books, has launched a video blog site under the banner "All bookselling is local." The site features "local book news" and recommendations from employees of stores in such evocative-sounding locales as Surprise, Ariz., and Wauwatosa, Wis. The vlog seems designed to disguise what Barnes & Noble is—a centralized corporation where decisions about what books to stock and feature are made by a handful of buyers—and to present the chain instead as a collection of independent-minded booksellers.
Across the country, scores of shopping malls, chambers of commerce and economic development agencies are also appropriating the phrase "buy local" to urge consumers to patronize nearby malls and big-box stores. In March, leaders of a campaign in Fresno, Calif., assembled in front of the Fashion Fair Mall for a kickoff press conference. Flanked by storefronts bearing brand names like Anthropologie and The Cheesecake Factory, officials from the Economic Development Corporation serving Fresno County explained that choosing to "buy local" helps the region's economy. For anyone confused by this display, the campaign and its media partners, including Comcast and the McClatchy-owned Fresno Bee, followed the press conference with more than $250,000 worth of radio, TV and print ads that spelled it out: "Just so you know, buying local means any store in your community: mom-and-pop stores, national chains, big-box stores—you name it."
In a way, all of this corporate local-washing is good news for local economy advocates. It’s the best empirical evidence yet that the grassroots movement for locally produced goods and independently owned businesses is having a measurable impact on the choices people make.
"Think of the millions of dollars these big companies spend on research and focus groups. They wouldn't be doing this on a hunch," observes Dan Cullen of the American Booksellers Association (ABA). The trade group represents some 1,700 independent bookstores and last year launched IndieBound, an initiative that helps locally owned businesses communicate their independence and community roots.
Consumer preferences are indeed trending local. Locally grown food has soared in popularity. The U.S. is home to 4,385 active farmers' markets—and one out of three was started since 2000. Food co-ops and neighborhood greengrocers are on the rise. Driving is down. Data from several metropolitan regions show that houses located within walking distance of small neighborhood stores have held value better than those isolated in the suburbs, where the nearest gallon of milk is a five-mile drive to Target.
A growing number of independent businesses are trumpeting their local ownership and reporting a surge in customer traffic as a result. In April, even as Virgin Megastores prepared to shutter is last U.S. record store, independent music stores across the country were mobbed for the second annual Record Store Day. A celebration of local music retailers that features in-store concerts and exclusive releases, the event drew hundreds of thousands of music fans into stores. It was one of the day’s top search terms on Google and triggered a 16-point upswing in album sales, according to Nielsen SoundScan.
In city after city, independent businesses are organizing the beginnings of what could become a powerful counterweight to the big business lobbies that have long dominated public policy. Local business alliances—like Stay Local! in New Orleans, the Metro Independent Business Alliance in Minneapolis-St. Paul, Local First Arizona in Phoenix and the Albuquerque Independent Business Alliance—have formed in more than 130 cities and collectively count some 30,000 businesses as members. Through grassroots “buy local” and “local first” campaigns, these alliances are calling on people to choose independent businesses and local products more often. They’re making the case that it’s critical to rebuilding middle-class prosperity, averting environmental collapse and ensuring that our daily lives are not smothered by corporate uniformity.
Surveys and anecdotal reports from business owners suggest that these initiatives are in fact changing spending patterns. A survey of 1,100 independent retailers conducted in January by the Institute for Local Self-Reliance (where I work) found that, amid the worst economic downturn since the Depression, buy-local sentiment is giving independent businesses an edge over their chain competitors. While the Commerce Department reported that overall retail sales plunged almost 10 percent over the holidays, the survey found that non-chain retailers in cities with buy-local campaigns saw sales drop an average of just 3 percent from the previous year. Many respondents attributed this relative good fortune to the fact that more people are deliberately seeking out locally owned businesses.
None of this has slipped the attention of corporate executives and the consumer research firms that advise them. Several of these firms have begun to track the localization trend. In its annual consumer survey, the New York-based branding firm BBMG found that the number of people reporting that it was "very important" to them whether a product was grown or produced locally jumped from 26 to 32 percent in the last year alone. "It's not just a small cadre of consumers anymore," says founding partner Mitch Baranowski.
"Food is one of the biggest gateways, but we're seeing this idea of 'local' spread across other categories and sectors," says Michelle Barry, senior vice president of the Hartman Group, a research consulting company. A report published by Hartman last year noted, "There is a belief that you can only be local if you are a small and authentic brand. This isn't necessarily true; big brands can use the notion of local to their advantage as well." Barry explains: "Big companies have to be much more creative in how they articulate local. ... It's a different way of thinking about local that is not quite as literal."
One way corporations can be "local" is to stock a token amount of locally grown produce, as Wal-Mart has done in some of its supercenters. The chain's local food offerings are usually limited to a few of the main commodity crops of that particular state—peaches in Georgia or potatoes in Maine—and sit amid a sea of industrial food and other goods shipped from the far side of the planet. Yet this modest gesture has won Wal-Mart glowing coverage in numerous daily newspapers, few of which have asked the salient question: Does Wal-Mart, which now captures more than one of every five dollars Americans spend on groceries, create more and better opportunities for local farmers than the grocers it replaces?
Wal-Mart, like other chains, has learned that consumers increasingly support companies they perceive to be acting responsibily, and that tossing around the word "local" is a far less expensive way to convey civic virtue than the alternatives. "Local is one of the lower-hanging fruits in terms of sustainability," explains Barry. "It's easier for companies to do than to improve how their employees are treated or adopt a specific sustainability practice around their carbon footprint, for example."
Rather than making direct claims using the word "local," some companies are pushing marketing messages that work by association. One example that caught the eye of the ABA’s Dan Cullen was a CVS television commercial that begins in a Main Street bookshop, following the owner around as she tends to her customers. The bookshop then transforms into a CVS. The bookshop owner is now the customer. The feel is still very much Main Street. "Suddenly the kind of unique, enjoyable, grassroots bookstore experience morphs into a CVS experience," says Cullen. "There's a Potemkin façade that a lot of chains are trying to put up because consumers now want something other than a cookie-cutter experience."
Still another corporate strategy is to redefine the term "local" to mean not locally owned or locally produced, but just nearby. "With the term 'local' being so nebulous, it seems ripe for manipulation," notes Mintel, another consumer research firm that counsels companies on how to "craft marketing messages that appeal to locally conscious consumers" and how to avoid "charges of 'local washing.' ” The key, Mintel says, is for companies to decide what they mean by local and to disclose that clearly so as not to be accused of trying to misappropriate the term.
Corporate-oriented buy-local campaigns that define "local" as the nearest Lowe's or Gap store are rolling out nationwide. Some represent bids by shopping malls to survive the recession and fend off online competition. Others are the work of chambers of commerce trying to remain relevant. Still others are the half-baked plans of municipal officials casting about for some way to stop a steep drop in sales tax revenue.
Many of these AstroTurf campaigns are modeled directly on grassroots initiatives. "They copy our language and tactics," says Michelle Long, executive director of Sustainable Connections, a seven-year-old coalition of 600 independent businesses in northwest Washington state that runs a very visible, and according to market research, very successful "local first" program. "I get calls from chambers and other groups who say, We want to do what you are doing. It took me a while to realize that what they had in mind was not what we do. Once I realized, I started asking them, what do you mean by 'local'?"
Examples abound. In Northern California, the Arcata Chamber of Commerce is producing ads that look similar to the Humboldt County Independent Business Alliance's "Go Local!" ads, except they feature both independents and chains. Spokane's program, started by the chamber of commerce, is open to any business in town, including big-box stores. Log on to the “buy local” website created by the chamber in Chapel Hill, N.C., and you will find Wal-Mart among the listings.
When billboards proclaiming "Buy Local Orlando" first appeared in Orlando, Fla., Julie Norris—a café owner who last year co-founded Ourlando, an initiative to support indie businesses—was excited to see the concept getting such visibility. But she soon realized that the city-funded program, which provides businesses who join with a "Buy Local" decal, seminars at the Disney Entrepreneur Center and a listing on the website, was open to any business in Orlando. "We sat down with the city and said, What you guys are doing is a real disservice to the local business movement," she said. When Norris complained publicly, city officials accused Ourlando of being "exclusive" by not allowing chains.
The city did agree to remove from its press materials and website a reference to a study that found that, for every $100 spent locally, $45 stays in the community. The problem was that the study, conducted by the firm Civic Economics, found that to be true only if the money was spent at a locally owned business. Shop at a chain store, the analysis found, and only $13 of that $100 spent stays in the community.
The Economic Development Corporation of Fresno County also appropriated the $45-stays-local statistic when it kicked off its campaign at the Fashion Fair Mall. The figure was repeated on a TV news story without any clarification that it did not apply to the types of chains visible in the background. Like the Orlando initiative, the Fresno campaign aims to boost sales tax revenue by deterring online and out-of-town shopping. It goes out of its way in every radio and TV spot to make sure people know that "local" means national chains and big-box stores. "Buy Local" stickers and posters are now visible on malls and chains throughout the Central Valley. "For someone to say you are not local if you are a big box, I say baloney. They invested here," explains Steve Geil, CEO of the Economic Development Corporation of Fresno County.
"I would prefer that the county's resources were not being spent promoting Wal-Mart and Home Depot," says Scott Miller, owner of Gazebo Gardens, a Fresno plant nursery founded in 1922. "We have a great history of being involved in community events and donating to local causes. Our plants are grown locally. We believe that our kind of business is more valuable to a community than any big chain."
When the city of Santa Fe decided to launch a campaign to encourage people to shop locally, the Santa Fe Alliance—a coalition of more than 500 locally owned businesses that has been running a buy-local initiative for several years—signed on. At the kickoff in March, the Alliance's director, Vicki Pozzebon, emphasized the economic impact of shopping at a locally owned business versus a chain. "After that, the city asked me not to push the $45 versus $13, but just say 'local,' ” says Pozzebon. The city's message, according to Kate Noble, a city staffer who runs the program, is that shopping at Wal-Mart is fine, as long as it's not walmart.com. Pozzebon counters, "It has only diluted our message and confused people."
These sales tax-driven campaigns may well be doing more harm to local economies than good, according to Jeff Milchen, co-founder of the American Independent Business Alliance (AIBA). The national organization (on whose board I serve) helps communities start and grow local business alliances. "If you encourage people to shop at a big-box store that takes sales away from an independent business, you're just funneling more dollars out of town,” Milchen says. “Because, unlike chains, local businesses buy lots of goods and services, like accounting and printing, from other local businesses."
The irony of trying to solve declining city revenue by getting people to shop at the local mall is that the mall itself may be the problem. While many California cities are facing budget cuts and even bankruptcy, Berkeley has managed to post a small increase in revenue. Part of the reason, according to city officials, is that Berkeley has more or less said “No” to shopping malls and big chain stores and is instead a city of locally owned businesses that primarily serve local residents. That creates a much more stable revenue base. Berkeley hasn't benefited from the temporary boom that a new regional mall might create, but neither has it gone bust.
Can corporations succeed in co-opting "local"—or at least so muddling the term that it no longer has meaning? The Hartman Group's Barry thinks that's possible. "For many consumers, these things are not being called into question much. They say, Hey, it's my local Wal-Mart or my local Frito-Lay truck. It depends where you are on the continuum and how you define local, which is a term that is really up for grabs."
Milchen, of AIBA, is less concerned about what he calls faux-local campaigns in cities where there is already a strong local business organization. "It's more of an educational opportunity than a problem, so long as they respond to it," he says. But in places where local enterprises are not organized, he fears these corporate campaigns may succeed in permanently defining "local" for their own benefit. Michelle Long, of Sustainable Connections in Washington state, shares that concern: "That's my fear. People are going to do diluted versions and hold the space so that real campaigns don't get started."
Local-washing has prompted local business advocates to reconsider their language. Many are now using the word "independent" more than "local." Controlling language is critical, according to Organic Consumers Association Director Ronnie Cummins, who is pushing for tighter regulation of the word “organic,” as well as rules governing terms like “natural,” “sustainable” and “local.” "We've been fighting so long without the help of federal regulators that some people have forgotten that tool."
But perhaps local-washing will ultimately make corporations even more suspect and further the case for shifting our economy more in the direction of small-scale, local and independent. "I think the fact that the chains are trying to play the local card, in a way makes it easier for us," says the ABA's Cullen. "I think people are going to recognize that these aren't authentic and that's going to make the real thing all the more powerful."
Stacy Mitchell is a senior researcher with the New Rules Project and author of Big-Box Swindle: The True Cost of Mega-Retailers and the Fight for America's Independent Businesses (Beacon, 2006). Send your examples of local-washing to her at email@example.com.